Your privacy matters to us.

Privacy officer

EditorsUnited's designated privacy officer is Michael Attia, reachable at [email protected]. All privacy questions, data access requests, and complaints are handled directly by the privacy officer within 30 days, as required by Quebec Law 25.

1. Information we collect

We collect only the information needed to respond to inquiries, deliver our services, and meet our legal obligations:

• Name, email, phone number, and billing address (provided during checkout or contact)
• Instagram handle, business name, and content goals (when submitted via our contact form)
• Payment records and subscription history (via Stripe — we never see or store your full card number)
• Raw footage, project files, and any creative direction you share with our editors
• Technical data: IP address, browser type, pages visited (collected automatically — see section 5)

2. How we use your information

We use your information only for the following purposes:

• Respond to inquiries and recommend the right package
• Deliver editing services, coordinate revisions, and send finished files
• Process payments, issue receipts, and manage subscriptions
• Meet tax and accounting obligations under Canadian and Quebec law
• Improve our website performance (anonymous analytics only, with your consent)

We do not sell, rent, or share your personal information with third parties for marketing purposes — ever.

3. Third-party processors

We use the following trusted service providers. Each has its own privacy policy that we encourage you to review:

• Stripe (payments, subscriptions, tax) — PCI-DSS Level 1 compliant
• Web3Forms (contact form submission + email delivery)
• GitHub Pages & Cloudflare (website hosting, DNS, security)
• Google Analytics 4 (anonymized traffic analytics — only when you consent via the cookie banner)
• Calendly (onboarding call scheduling)
• Google Drive / Dropbox (shared folders for delivering edited videos)

4. Where your data is stored (cross-border transfers)

As required by Quebec Law 25, we disclose that some of your personal information is stored on servers located outside Quebec, including in the United States and Europe. All providers listed above are bound by contractual data protection obligations equivalent to those required under Quebec and Canadian law. By using our services, you consent to this cross-border processing.

5. Cookies and analytics

We use two types of cookies:

• Essential cookies — set by Cloudflare for site security. These cannot be disabled.
• Analytics cookies — Google Analytics 4 (with IP anonymization). These only load if you click "Accept" on our cookie banner. You can change your choice anytime by clearing site data.

We do not use advertising cookies or track you across other websites.

6. How long we keep your data

We retain personal information only as long as necessary:

• Inquiry / contact form data: up to 24 months after last contact
• Active-subscriber data: for the duration of the subscription plus 12 months
• Billing and tax records: 7 years, as required by the Canada Revenue Agency and Revenu Québec
• Raw footage and project files: deleted 90 days after final delivery unless otherwise agreed

7. Your rights

Under Quebec Law 25 and Canadian PIPEDA, you have the right to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete information
• Request deletion of your information (subject to our legal retention obligations)
• Withdraw consent to processing at any time
• Receive a copy of your information in a portable, structured format
• Lodge a complaint with the Commission d'accès à l'information du Québec or the Office of the Privacy Commissioner of Canada

To exercise any of these rights, email [email protected]. We respond within 30 days.

8. Data security and breach notification

We use industry-standard safeguards including TLS encryption in transit, access controls, and vetted third-party processors. In the event of a confidentiality incident that poses a risk of serious injury, we will notify affected individuals and the Commission d'accès à l'information du Québec without undue delay, as required by Law 25.

9. Governing law

This privacy policy is governed by the laws of the Province of Quebec and the federal laws of Canada. Any disputes will be heard in the courts of the District of Montreal, Quebec.

10. Changes to this policy

We may update this policy from time to time. Material changes will be posted on this page with an updated effective date. For significant changes (new data uses, new categories of processors), we will notify active subscribers by email at least 30 days before they take effect.

11. Contact the privacy officer

For any question, request, or complaint about your personal information, contact Michael Attia (privacy officer) at [email protected].